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1-Visitor
February 11, 2025
Question

Error 403 when running license setup

  • February 11, 2025
  • 1 reply
  • 312 views
Hello!
I have installed mathcad 15 on my computer, and am running the license setup. I choose " I want to aquire a license via the internet" and then " Educational-Student" along with the product key i recieved from my university. After logging in in the next step however, when the setup tries connecting to the PTC licensing server, i get a popup with error 403: Forbidden. Please help me resolve this issue, i am certain i have logged in with the correct credentials of my newly created PTC account.

Best regards,
Jesper

1 reply

Catalina
Community Moderator
February 11, 2025

Hello @JA_12880670 ,

 

Starting with December 31, 2021, PTC no longer sells licenses, nor does offer support, for Mathcad 15 and its predecessors, as well as Mathcad Prime 1.0 – Prime 6.0 .

 

Please check out this post for further information: https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/ta-p/818870.

 

Best regards,

Catalina | PTC Community Moderator