Error when trying to submit upgrade request

Forum|Forum|2 months ago
January 9, 2026
1 reply
70 views

I am trying to upgrade my PTC account so that I can download MathCAD, but am receiving an internal error message when I submit the upgrade request with my customer number and site number or sales order number.

Installation

Best answer by VladimirN

Article - "How to upgrade the PTC web account to Customer support account": https://www.ptc.com/en/support/article/CS43007
If problems persist, use - PTC "Web Account Case Logger": https://support.ptc.com/support/feedback/web-account.htm

V

VladimirN

Answer

24-Ruby III

Article - "How to upgrade the PTC web account to Customer support account": https://www.ptc.com/en/support/article/CS43007
If problems persist, use - PTC "Web Account Case Logger": https://support.ptc.com/support/feedback/web-account.htm

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