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RC_140298071-Visitor
1-Visitor
September 30, 2025
Question

File Type not supported

  • September 30, 2025
  • 1 reply
  • 459 views
Was using free trial and then my school put their license on my computer and now all my documents I was using on the free trial say file not supported. Need files urgently for deadline

1 reply

L
LucMeekes23-Emerald IV
23-Emerald IV
September 30, 2025

Without further information there's nothing we can do.

First you will need to tell what trial version of Prime you were using, and what the version of Prime is for which you now seem to have a license.

Note that a version of Prime can read all sheets made with previous versions of Prime, but you cannot save sheets to an older version.

If you have both versions of Prime on the same machine, and the files, then you can run both Primes simultaneously. Open a file in the newer (higher) Prime version. Then copy regions and paste them in a new sheet on the older Prime. Finally you save the file from the older Prime.

If you need more help, come back here.

 

Success!
Luc

 

R
RC_140298071-VisitorAuthor
1-Visitor
September 30, 2025

Screenshot 2025-09-30 at 6.16.05 pm.png

Screenshot 2025-09-30 at 6.15.50 pm.png

Thank you for your response.
The first picture is how it looks when I open my old files from Mathcad Prime 11 into the new software my school gave me (Mathcad Prime 2.0) and the second picture is how it looks when I try to copy and paste the contents over from 11 --> 2.

L
LucMeekes23-Emerald IV
23-Emerald IV
October 1, 2025

Attach the worksheet file and I'll see what I can do.

 

Success!

Luc

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