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Harry_Seth15-Moonstone
15-Moonstone
January 14, 2021
Question

How to Locate or Find Product Code for Single User and Student Edition of Mathcad

  • January 14, 2021
  • 2 replies
  • 9478 views

Users who do not know their Mathcad product code can refer steps below on how to get the Product Code:

 

Solution:

Product Code consists of 22 alphanumeric characters in length. General format of product code is xxxxxxxxxxxxxxx - xxxx – xxxx

  • If Mathcad is purchased from PTC Web Store, product code can be found on the order confirmation E-mail as “Digital Rights” or you can locate the product code printed in the card inserted in the DVD package
  • Customers who purchased Mathcad through the PTC web store can obtain their product code by contacting the Academic Assistance

 

    2 replies

    L
    LucMeekes23-Emerald IV
    23-Emerald IV
    January 26, 2021

    Thanks Harry,

     

    And what about customers who purchased Mathcad from Mathsoft or one of its distributors....?

     

    Luc

      H
      Harry_Seth15-MoonstoneAuthor
      15-Moonstone
      January 27, 2021

      @LucMeekes 

       

      Hello Luc,

       

      Effective April, 1st 2015 - PTC no longer supports Mathcad releases 11, 12 and 13 . There was a communication on this change. For more details refer more information refer - http://support.ptc.com/WCMS/files/164017/en/PTC_Mathcad_Support_Announcement.docx. 

       

      I hope the above details help.

       

      Best Regards,

      Harry

       

       

       

        J
        JM_115043401-Visitor
        1-Visitor
        July 24, 2024

        We have one user who is using the software. We are stuck on not being able to find a "Product Code".

         

        #1. Tried ChatGPT4o. However it expected the process to be rational.

         

        #2. Looked up license info at: https://support.ptc.com/apps/licensePortal and while there are numbers, upon numbers, none of them are the product code

         

        #3. Googled it. Found this site. Looked for Product Code in e-mail. Looked for “Digital Rights” in e-mail. Failed.

         

        #4. Tried the order code (Sales Order Number (SON):) at http://www.findmyorder.com/  but it tells me: "The inputted order number could not be found. Please validate the order number and try again." https://support.ptc.com/apps/licensePortal

         

        As an IT contractor I feel like this activation process is way more complicated that it needs to be. It sets a new low bar in terms of complexity.

         

         

          T
          TH_121593573-Newcomer
          3-Newcomer
          October 27, 2024

          I totally agree! Money was of course taken instantly, but one Product Code has been missing over a month now.

           

          I see no other choice but to contact some authorities in order to solve this case. It's clear now, that PTC isn't willing to do so. 

            J
            JM_115043401-Visitor
            1-Visitor
            October 28, 2024

            Ran the 30 day trial on the newer version.

             

            Tried the instructions they e-mailed, but they were unhelpful.

             

            They have a plethora of support pages and articles, some of which are blank pages.

             

            Opened a new ticket with them about 4 or 5 days ago, but they have not deigned to reply as of yet.

             

            By contrast, we moved to a new PDF editor recently. Purchased, downloaded, installed. activated. All within 10 minutes.

             

            PTC's processes for this whole process are in such a need of an overhaul!

             

             

             

             

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