Users who do not know their Mathcad product code can refer steps below on how to get the Product Code: Solution: Product Code consists of 22 alphanumeric characters in length. General format of product code is xxxxxxxxxxxxxxx - xxxx – xxxx If Mathcad is purchased from PTC Web Store, product code can be found on the order confirmation E-mail as “Digital Rights” or you can locate the product code printed in the card inserted in the DVD package Customers who purchased Mathcad through the PTC web store can obtain their product code by contacting the Academic Assistance

H

Harry_Seth

15-Moonstone

Question

How to Locate or Find Product Code for Single User and Student Edition of Mathcad

Forum|Forum|5 years ago
January 14, 2021
8 replies
9881 views

Users who do not know their Mathcad product code can refer steps below on how to get the Product Code:

Solution:

Product Code consists of 22 alphanumeric characters in length. General format of product code is xxxxxxxxxxxxxxx - xxxx – xxxx

If Mathcad is purchased from PTC Web Store, product code can be found on the order confirmation E-mail as “Digital Rights” or you can locate the product code printed in the card inserted in the DVD package
Customers who purchased Mathcad through the PTC web store can obtain their product code by contacting the Academic Assistance

Tips

L

LucMeekes

23-Emerald IV

Thanks Harry,

And what about customers who purchased Mathcad from Mathsoft or one of its distributors....?

Luc

H

Harry_Seth

Author

15-Moonstone

@LucMeekes

Hello Luc,

Effective April, 1st 2015 - PTC no longer supports Mathcad releases 11, 12 and 13 . There was a communication on this change. For more details refer more information refer - http://support.ptc.com/WCMS/files/164017/en/PTC_Mathcad_Support_Announcement.docx.

I hope the above details help.

Best Regards,

Harry

C

CJR

6-Contributor

This is completely irrelevant to current users of Prime 12

J

JM_11504340

3-Newcomer

We have one user who is using the software. We are stuck on not being able to find a "Product Code".

#1. Tried ChatGPT4o. However it expected the process to be rational.

#2. Looked up license info at: https://support.ptc.com/apps/licensePortal and while there are numbers, upon numbers, none of them are the product code

#3. Googled it. Found this site. Looked for Product Code in e-mail. Looked for “Digital Rights” in e-mail. Failed.

#4. Tried the order code (Sales Order Number (SON):) at http://www.findmyorder.com/ but it tells me: "The inputted order number could not be found. Please validate the order number and try again." https://support.ptc.com/apps/licensePortal

As an IT contractor I feel like this activation process is way more complicated that it needs to be. It sets a new low bar in terms of complexity.

T

TH_12159357

3-Newcomer

I totally agree! Money was of course taken instantly, but one Product Code has been missing over a month now.

I see no other choice but to contact some authorities in order to solve this case. It's clear now, that PTC isn't willing to do so.

J

JM_11504340

3-Newcomer

Ran the 30 day trial on the newer version.

Tried the instructions they e-mailed, but they were unhelpful.

They have a plethora of support pages and articles, some of which are blank pages.

Opened a new ticket with them about 4 or 5 days ago, but they have not deigned to reply as of yet.

By contrast, we moved to a new PDF editor recently. Purchased, downloaded, installed. activated. All within 10 minutes.

PTC's processes for this whole process are in such a need of an overhaul!

M

Michael-Mills

7-Bedrock

The link is broken as it returned:

Sorry. Article 30357 was not found. Here are some options:

M

Michael-Mills

7-Bedrock

From the broken link for Article 30357, a search for “Product Code” results in 3 more articles, all with broken links. See at:

https://www.ptc.com/en/support/search/#q=mathcad%20product%20code

This setup system is way to complicated and expensive, especially for a great product like Mathcad.

C

CJR

6-Contributor

Not useful. I didn't buy. I downloaded a free trial. Now I am reluctantly upgrading to the full version. Have paid my money but no product code. And I am not an Educational user.

L

LucMeekes

23-Emerald IV

How did you not buy, when you 'payed your money'?

To whom did you pay money?

Success!

Luc

C

CJR

6-Contributor

I downloaded the free trial. If it had a Product Code then I have no record of it. Free trial expired, I paid Cleverbridge to upgrade. Acquisition of the licence for my paid-for full version requires a Product Code. If there was a unique Product Code associated with my free trial then PTC ought be able to tell me what it was. Replies from help desk have been brusque and unhelpful.

L

LucMeekes

23-Emerald IV

You should have some info from Cleverbridge then, to prove that you've payed. And that info should allow you to license Prime, possibly with the help of some of this information:

Success!

Luc