Skip to main content
SM_141493531-Visitor
1-Visitor
September 17, 2025
Question

i bought 11.0 and now i cant install it

i bought 11.0 and now i cant install it

3 replies

terryhendicott21-Topaz II
21-Topaz II
September 17, 2025

Can you please be a bit more specific about the problems you have been experiencing?

Cheers

Terry

Translate
remy21-Topaz I
21-Topaz I
September 17, 2025

If you indeed purchased Creo, you have an eSupport Portail access.

Go there.

File a Licensing case and the team will help you out.

Translate
DJNewman
DJNewman19-Tanzanite
19-Tanzanite
September 17, 2025

I'm guessing that he purchased PTC Mathcad Prime 11 from the PTC Store, specifically the student edition. And student licenses don't give an entitlement for PTC Support portal stuff; instead we say to go to the Community.

We can't diagnose the issue here since there isn't really any info provided.

Translate
PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
Terms & ConditionsAccessibility statement