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JF_122910151-Visitor
1-Visitor
October 9, 2025
Question

Inability to find Mathcad 10 Express Installer

  • October 9, 2025
  • 3 replies
  • 282 views
My school has a license for Mathcad 10 both for teachers and students. My issue arises from the fact that older version of Mathcad Express like Mathcad 10 Express is not available to me from the Email I got from last year when I first installed it on my laptop because it updated to version Mathcad 11 Express. My inability to find a Mathcad 10 Express installer makes it impossible for me to use the license code my school gave me. I tried to search for the older versions on the PTC eSupport tab but I got "Access Denied - Insufficient Privileges" asking for account upgrade that requires a "Customer Number" but I have no idea where I could find that. I looked through my older E-Mails from PTC searching for "Customer Number" or "Customer" alone but I could not find it.

I would like to request help to find a Mathcad 10 / Mathcad 10 Express Installer making it possible for me to activate and use my given license.

3 replies

L
LucMeekes23-Emerald IV
23-Emerald IV
October 9, 2025

Prime 11 was not available last year, or you must mean last school year (before the summer).

I don't think that PTC sells any Prime 10 subscriptions anymore since Prime 11 came out early spring this year. Any new user of Prime, and any request for a Prime trial will automatically get Prime 11.
If your school holds a license for Prime 10, they should have an account that gives access to the support site where they can download the (full) installation source for Prime 10. This may come in the form of a .ZIP file of about 1 GB. If you have that, you can install Prime 10.

 

Success!

Luc

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    October 10, 2025

    Take a look here: https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp 

    Catalina
    CatalinaCommunity Manager
    Community Moderator
    October 21, 2025

    Hi @JF_12291015

    I wanted to see if you got the help you needed.

    If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.


    Of course, if you have more to share on your issue, please pursue the conversation.

    Thanks,

    Catalina | PTC Community Moderator
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