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FS_590452110-Marble
10-Marble
December 13, 2023
Question

Installation file Mathcad Prime 3

  • December 13, 2023
  • 1 reply
  • 1031 views

Hi,

I recently posted a question about transferring Mathcad Prime 3 to a new hardware.

@LucMeekes kindly guided me to the End-of-Sale Announcement and to a related FAQ where PTC clarified that licenses can be transferred for hardware replacement purposes after December 31, 2021. I was also recommended to contact PTC customer support for this.

I contacted PTC customer support, but because I do not have a maintenance subscription, they reverted as follows:

"The Community is the correct place for support. You already searched there, that ís great. I would suggest you create a thread under Mathcad and I am sure, one of our Engineers or Peers will guide you."

Can any user or engineer from PTC help me with my Mathcad Prime 3? Please reply or message me if you think you can help!

Thank you in advance.

Felipe

 

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
February 9, 2024

Did you manage to solve this problem (according to the advice you were given)?

F
FS_590452110-MarbleAuthor
10-Marble
February 9, 2024

Hi @VladimirN. Thank you for your reply. Unfortunately I have not managed to solve this problem. PTC Community users advise me to seek assistance from PTC customer service, and PTC customer service keeps advising me to seek help at PTC Community.

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