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RB_43714531-Visitor
1-Visitor
November 3, 2023
Question

Installing mathcad 14.0 upgrade version

  • November 3, 2023
  • 2 replies
  • 2461 views
When installing 14.0 I get a message saying this is an upgrade and to enter the old serial number. I had 7.0 and the s/n was PU02802D00549 which it does not accept. I still have the 7.0 CD, I put it in the DVD drive and provided the path but it can't read it. I had this same problem in 2017 and it was a ridiculous pain in the butt then, I shouldn't still be going through this aggravation. Fix it already sheesh.

2 replies

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
November 3, 2023

Since PTC can no longer sell MathCAD or MathCAD Prine prior to release 7, your chance of getting PTC to fix it or between slim and none. 

PTC will issue a new license file for the older versions.

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RB_43714531-VisitorAuthor
1-Visitor
November 3, 2023
I have 7.0 so that shouldn't be a sticking point. So do I need PTC to send me a new serial # for MCAD 7?

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
November 6, 2023

MathCAD 7 and MathCAD Prime 7 are two different animals!

PTC cannot sell any version of MathCAD or MathCAD Prime prior to MathCAD Prime 7 anymore.

L
LucMeekes23-Emerald IV
23-Emerald IV
November 5, 2023

You should know this: https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/ta-p/818870

In short, you'll need help from PTC to get your Mathcad 14 licensed. => Contact PTC support.

 

Success!
Luc

R
RB_43714531-VisitorAuthor
1-Visitor
November 5, 2023
Yeah, I tried that. It says access denied, I don't have the upgraded service plan or whatever the F it is I need so I can install the effing program that I effing paid for.


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