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1-Visitor
February 11, 2021
Question

Invalid license or format

  • February 11, 2021
  • 3 replies
  • 6019 views
I am trying to install PTC Creo 7.0 Schools edition onto my laptop
I downloaded all the software and ran the set up program
It states on the instructions enter BE700908EDSTUDENTEDK12 into the simple license entry
I have done this and although it comes back success, in the license summary it states invalid file or format and won't let me contnue.

Can you help with this please?

Thanks

3 replies

17-Peridot
February 12, 2021

@MO_9814691,

 

Have you received license file? If yes, please share it and share snapshot of Installer when error occurs?

1-Visitor
February 12, 2021

The license is BE700908EDSTUDENTEDK12

 

 

17-Peridot
February 12, 2021

@MO_9814691,

 

Thank you for sharing snapshot of error.
I was hoping to receive license file i.e. "BE700908EDSTUDENTEDK12_license.dat". Could you share the same? Or check whether the host Id mentioned in license file is matching with your machine's host Id: D4-D2-52-4A-59-34.

17-Peridot
February 17, 2021

@MO_9814691,

 

Did you get chance to provide response here?

1-Visitor
February 17, 2021

License wouldn't open in notepad.

I have given up trying for now

17-Peridot
February 17, 2021

@MO_9814691,

 

The issue seems related to incorrect host Id in the license file. If you you could have shared license file, I could have further suggested if anything was required.

If the issue is not with host Id then, there could be license file corruption.

24-Ruby III
September 2, 2021

Possible solutions for "Invalid file or format" status under License Summary while installing Creo: https://www.ptc.com/en/support/creo-admin-troubleshooter/other-symptoms/invalid-file-format