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ptc-24860711-Visitor
1-Visitor
Jun 5, 2024 6:22 AM UTC
Solved

License not working

License not working after reintalling computer`s operating system from a backup. I am trying to load the license file and it is not working("Invalid Host", "the host ID doesn't match the hostID specified in the license file"). Also online I cannot make the license work(i get: The remote server returned an error(403)Forbidden).
rghadgeAnswer
17-Peridot
Jun 7, 2024 11:24 AM UTC

Hi @ptc-2486071,

Your machine's Host Id may got changed. Contact PTC License Management or try generating license file using link - https://support.ptc.com/appserver/cs/lm/index.jsp. 

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2 replies

rghadge17-PeridotAnswer
17-Peridot
Jun 7, 2024 11:24 AM UTC

Hi @ptc-2486071,

Your machine's Host Id may got changed. Contact PTC License Management or try generating license file using link - https://support.ptc.com/appserver/cs/lm/index.jsp. 

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VladimirN24-Ruby IV
24-Ruby IV
Jun 12, 2024 1:18 PM UTC

Article - "How to get MAC address/Host ID/CPU ID": https://www.ptc.com/en/support/article/CS63822 

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