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A
AD_28959221-Visitor
1-Visitor
July 13, 2025
Question

License upgrade error

  • July 13, 2025
  • 3 replies
  • 726 views
Invoice number BKD-73654128486
Cleverbridge reference number 508685416

When running the license wizard to upgrade to the full student version, I encounter:

"The HTTP request was forbidden with client authorization scheme 'Anonymous'"

Please advise

3 replies

P
ppal_25568718-Opal
18-Opal
July 14, 2025

Hi

This is a user forum and you cannot get specific licencing help here

To contact PTC for Mathcad licensing support, you can use the following methods: Email: Send an email to wwlm@ptc.com, or use the "Open a new case" option via the PTC Customer Care Case Logger. Phone: Contact the PTC Customer Care Center. For North America, call 877–275-4782. For Europe, call 00800–78–24-43-57. You can also log a case online using the PTC Customer Care Case Logger. 

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
July 14, 2025

Please provide a screenshot of your error.

A
AD_28959221-VisitorAuthor
1-Visitor
July 16, 2025
upload_-aW1hZ2UucG5n-1048813712912174503..png

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
July 16, 2025

Did you run the installer as Administrator?

V
vnamboodheriCommunity Manager
Community Manager
July 21, 2025

Hello @AD_2895922, 

 

It looks like you have some responses from some community members. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.

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