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SN_49015171-Visitor
1-Visitor
July 1, 2025
Question

Licensing does not work.

  • July 1, 2025
  • 1 reply
  • 375 views
I have a working installation in an old PC, but are now bound to go over to an other PC. Installation goes ok but licensing does not work.

1 reply

L
LucMeekes23-Emerald IV
23-Emerald IV
July 1, 2025

You need to transfer your license. See here and take the most appropriate link:

https://community.ptc.com/t5/Mathcad-Installation/All-About-Mathcad-Software-Installation/m-p/706433#M26

Success!

Luc

P
pteakle10-Marble
10-Marble
July 2, 2025

Hi Luc,

 

The license transfer form does not seem to be working. I have several Mathcad 14 licenses and have tried to transfer some of them to a new machine. The form says I will be emailed a license file within two hours for each license, but I have received nothing yet. I have used this process successfully at least twice in the past two years, most recently in November 2024, but I am getting nowhere now.

 

Do you have any suggestions what to try next?

 

Regards,

Philip

 

L
LucMeekes23-Emerald IV
23-Emerald IV
July 2, 2025

Contact PTC licensing (that's NOT this forum, which is for users of the software).

 

Success!

Luc

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