Skip to main content
3-Newcomer
May 13, 2026 4:43 PM UTC
Solved

licensing not working

Hello Ladies and Getelman, I am a student of the TU-Wien in engenering. I really like the Cad lessons and have great fun creating parts and assemplys with Creo butrecently my licensestoped working. I tryed activating it again with the installation guide providet by the TU but every time i try to put in the licencing Code It just says Error (Fehler!). I asked my proffesors about this and they just sayed that it looks like they can´t do anything and i should figure out a allternative like working on the projekts from a friends PC. But a have a assiment due the 24. and every student got a differnet one so i would have to make everything again with took an entire semester with 4 weekly hours each and many more at home. I don´t know what i can do, maybe i am just to dumb to install a new license. I would really appriciate a repply with a solution to my problem if there is one. Thank you either way for listening to my problem. Thank you again- Matthias Eder
LucMeekesAnswer
23-Emerald V
May 13, 2026 5:59 PM UTC

Assuming you got the software installed, maybe first apply for a (30 day) trial license. It's done via the licensing form within Prime. That bat least should take you beyond the 24th…

Then you try to contact PTC support to solve your licensing problem.

Success!

Luc

2 replies

LucMeekes23-Emerald VAnswer
23-Emerald V
May 13, 2026 5:59 PM UTC

Assuming you got the software installed, maybe first apply for a (30 day) trial license. It's done via the licensing form within Prime. That bat least should take you beyond the 24th…

Then you try to contact PTC support to solve your licensing problem.

Success!

Luc

Translate
24-Ruby IV
May 15, 2026 9:53 AM UTC

Try to contact also via email: academicsupport@ptc.com

Translate