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DW_110899831-Visitor
1-Visitor
September 13, 2024
Question

Mac Address is False

  • September 13, 2024
  • 2 replies
  • 604 views

The Mac Address in my License Files are all false, none of mine are the same as the ones in the files.

I never changed anything about my machine, it's the exact same for 3 years now.

 

Am I missing something? How can I request a correct or new File?

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
September 13, 2024

Compare with your MAC address - "How to get MAC address/Host ID/CPU ID": https://www.ptc.com/en/support/article/CS63822 

Catalina
CatalinaCommunity Manager
Community Moderator
September 18, 2024

Hi @DW_11089983,


I wanted to see if you got the help you needed.


If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.
Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.


Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,

Catalina | PTC Community Moderator
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