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JensNørmølleRas6-Contributor
6-Contributor
September 22, 2026
Question

Management interface bricked

  • September 22, 2026
  • 2 replies
  • 49 views

Hi,

I was trying to move my MC15 license from my old PC to my laptop, but in the process something went wrong, so now I have the MC15 license in place for my PC, but the additional extensions are locked to something “null” I’m unable to move or recover the extensions, and thus the license file I can generate only includes the program. 

I get this error “CRITICAL: Product license is overallocated”

How do I reset the licenses totally and generate a new host that will include both MC15 and extensions?
 

Thanks!

 

\\\Jens

 

2 replies

LucMeekes23-Emerald IV
23-Emerald IV
September 22, 2026

I think you'll need to contact PTC license management dept. Try this:

https://www.ptc.com/en/support/customer-support-guide/licensing/license-management-services

success!
Luc

    JensNørmølleRas6-ContributorAuthor
    6-Contributor
    September 23, 2026

    Waiting 24 hours seems to have made the problem go away. 

    @PTC maybe add a force update server status to sw management interface, so users don’t have to waste their time searching user communities….

    It seems to be fixed

    Sorry for posting

    \\\\Jens

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