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3-Newcomer
Aug 5, 2026 2:46 PM UTC
Question

Mathcad 14 license file and web account update

I have installed Mathcad 14 on my new computer and tried transferring my license file .dat from my old computer to new. It gives me host Id errors. I have found the ptc support website. https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp?as=1 to try to get a new license file. I enter in my product code and it says. Your web account does not hold the following required privileges to access the application: License Management Reporting for read-only access. License Management Licensing for configuration and license file generation access. If I update my web account will a new Mathcad 14 license be issued that matches my new computer? If so how to I go about updating my web account?

1 reply

23-Emerald V
Aug 5, 2026 8:03 PM UTC

Read this:

and be advised that your topic ends up on the PTC community as: 

Note that this community is for and by users of PTC software. Community members cannot help you with licensing issues. You'll have to contact PTC licensing for that.

 

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