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DD_79594911-Visitor
1-Visitor
January 11, 2025
Question

Mathcad 15 License

  • January 11, 2025
  • 1 reply
  • 1544 views
My Mathcad 15 license is no longer functions for last several days (offers to open License Wizard every time when starting. Despite pointing to correct license file, it does not work on next attempt to start). The same license file worked normally for years. The same license file works fine for Prime 5. cpuid.exe returns a HostID matching the license file. I downloaded a new license file, also not working. Nothing else changed on computer as far as I know. It does not appear I can get PTC support as a legacy user. Any ideas anyone has would be greatly appreciated.

1 reply

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LucMeekes23-Emerald IV
23-Emerald IV
January 12, 2025

First read this: https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/ta-p/818870

Are you saying that Mathcad 15 doesn't run anymore, but Prime 5 still does (with the same license file)?

 

Success!
Luc

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    DD_79594911-VisitorAuthor
    1-Visitor
    January 12, 2025
    Yes, you are correct. The same license file works for Prime 5, but no longer for Mathcad 15. Mathcad 15 worked until sometime last week. Even though Mathcad 15 is end-of-life, they wouldn’t render it inoperable, would they?
    L
    LucMeekes23-Emerald IV
    23-Emerald IV
    January 12, 2025

    They would.

    If you read the anouncement well, it says that effectively end of dec 2021 it stops. But there was  a possibility to buy an extra 4 years of operation: "we are offering a multi-year renewal option that will give you the ability to use your current version for up to four additional years."

    I guess you/your company have bought this option. The four years are over now. End of story for your Mathcad 15. Expect to see Prime 5 to switch to express mode in a couple of weeks (the grace period after ending the license validity is 30 days).

    For any complaints, refer to PTC customer support (that's NOT this user forum).

     

    Success!
    Luc

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