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A
AB_109131771-Visitor
1-Visitor
September 5, 2025
Solved

MathCAD 15 license issue on a specific host

  • September 5, 2025
  • 3 replies
  • 798 views

Hello PTC community,

 

Im contacting you regarding a reoccurring issue we've encountered with a license on a specific Host,

 

Since 25.08.2025 we installed Mathcad License(Prime 6 which is compatible with MathCAD 15) Locked version on our host. 

 

The license activates the software and works as intended for couple of days, after that it's getting deactivated and has to be activated again (Activated 3 times already).

We've followed the procedure as shown in PTC Knowledge Base and it has worked successfully on multiple other hosts. Only on this case we encountered this issue.

 

Kindly advise how to proceed & let us know if more information is needed.

 

Best regards

    Best answer by Catalina

    Hi @AB_10913177 

     

    I think that in this case it would be better to address the account issue to your PTC CSM. 

    3 replies

    B
    BR_109290491-Visitor
    1-Visitor
    September 5, 2025

    Yes, please advise with this matter.

    Catalina
    CatalinaCommunity Manager
    Community Moderator
    September 5, 2025

    Hello @AB_10913177,

     

    Please consider opening a PTC Case with tech support. You can do so here: https://www.ptc.com/en/support/ 

     

    Best regards,

    Catalina | PTC Community Moderator
    A
    AB_109131771-VisitorAuthor
    1-Visitor
    September 5, 2025

    Hello Catalina, 

     

    Thank you for your quick response,

    We've tried to open a support case on the PTC support website and it showed a prompt that we're entitled to Silver Support, which is available on the Developer Community forum,

     

    Could you please let us know to whom should we address the Support Tires packages?

     

    Best regards

    Catalina
    CatalinaCommunity Manager
    Community Moderator
    September 5, 2025

    Hi @AB_10913177 

     

    You can upgrade your account here: Upgrade your PTC User Account and follow this Article - CS43007 - How to upgrade the PTC web account to Customer support account

    Catalina | PTC Community Moderator
    A
    AT_109290591-Visitor
    1-Visitor
    September 5, 2025

    Following the subject, as it is impacting to our business, as we have quite a few users that need MathCAD 15 licenses

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