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AP_146785993-Newcomer
3-Newcomer
September 30, 2026
Question

Mathcad license issue

i purchased the Mathcad license. but in my new laptop the license is not working. could you please help me. thank you

3 replies

LucMeekes23-Emerald V
23-Emerald V
October 2, 2026

You have to be a bit more specific. What version of Mathcad/Prime? What works, and what doesn't?
For general information on installation and licensing see here:

For specific licensing problems you have to contact PTC licensing department. This form is for  and (mostly by) users of the software. We cannot help you with licensing.

Success!
Luc

 

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AP_146785993-NewcomerAuthor
3-Newcomer
October 6, 2026

I am a student, I use mathcad prime 12.0 . How can I contact with licennce department 

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    DJNewman
    DJNewman19-Tanzanite
    19-Tanzanite
    October 7, 2026

    Please see this FAQ for Mathcad for Students: https://ptc-p-001.sitecorecontenthub.cloud/api/public/content/da41b8a3380340b9adaa3006980e93f9?v=c0d30eec

     

    In particular…

     

    Q: Can I use my student license to run Mathcad Prime on more than one computer?
    A: No, this locked license lets you use Mathcad Prime only on the original computer where it was
    retrieved.

    Q: Can I transfer my Mathcad Prime license to a new computer?
    A: In some cases, yes (proof of purchase required). Contact academicsupport@ptc.com.

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    PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
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