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AP_146785993-Newcomer
3-Newcomer
September 30, 2026
Question

Mathcad license issue

  • September 30, 2026
  • 3 replies
  • 83 views

i purchased the Mathcad license. but in my new laptop the license is not working. could you please help me. thank you

3 replies

LucMeekes23-Emerald IV
23-Emerald IV
October 2, 2026

You have to be a bit more specific. What version of Mathcad/Prime? What works, and what doesn't?
For general information on installation and licensing see here:

For specific licensing problems you have to contact PTC licensing department. This form is for  and (mostly by) users of the software. We cannot help you with licensing.

Success!
Luc

 

AP_146785993-NewcomerAuthor
3-Newcomer
October 6, 2026

I am a student, I use mathcad prime 12.0 . How can I contact with licennce department 

    DJNewman
    DJNewman19-Tanzanite
    19-Tanzanite
    October 7, 2026

    Please see this FAQ for Mathcad for Students: https://ptc-p-001.sitecorecontenthub.cloud/api/public/content/da41b8a3380340b9adaa3006980e93f9?v=c0d30eec

     

    In particular…

     

    Q: Can I use my student license to run Mathcad Prime on more than one computer?
    A: No, this locked license lets you use Mathcad Prime only on the original computer where it was
    retrieved.

    Q: Can I transfer my Mathcad Prime license to a new computer?
    A: In some cases, yes (proof of purchase required). Contact academicsupport@ptc.com.

    PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
    Terms & ConditionsAccessibility statement