Mathcad license server giving us Home Use licenses instead of Commercial licenses

We run FLEXnet on our company license server for Mathcad licenses. Currently on version 12. Our Mathcad license file has both permanent and subscription licenses of Mathcad Prime (and 15) in it. When a user runs Mathcad, the server first assigns a license from the permanent pool. If that pool fills up then it assigns a license from the subscription pool. The problem is when a user receives a license from the permanent pool, the license type shown within their Mathcad software says Home Use when it should say something like Commercial. This results in certain calculations being inaccessible and causing errors in their worksheet. But if a user receives a license from the subscription pool, the license type is shown as Subscription which should be fine.

I would like to know why our Mathcad license server is serving us Home Use licenses instead of the commercial licenses we paid for, and how do we fix this?