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M
melana_kfr4-Participant
4-Participant
December 29, 2025
Question

Mathcad Prime 11 Student Edition - Transfering License to Another Computer

  • December 29, 2025
  • 1 reply
  • 176 views

Hi everyone!

I purchased a 1-year student license for Mathcad Prime Version 11. I would like to deactivate my license from the original machine and then reactivate it on a new computer. So far, I have uninstalled all Mathcad-related applications from my original computer and followed the original installation instructions to download and setup PTC Mathcad Prime 11.0.1.0 on my new computer. However, I am at the step where I need a new Product Key/Code to activate the product. Could someone please guide me through how to obtain a new Product Key, and/or tell me who to contact in order to obtain a new one.

Thank you for your help in advance.

1 reply

L
LucMeekes23-Emerald IV
23-Emerald IV
December 29, 2025

You'll want option 2 from the following:

 

 

 

Success!

Luc

 

M
melana_kfr4-ParticipantAuthor
4-Participant
December 29, 2025

Hi Luc,

 

Thanks so much for the reply. I just tried to access Option 2 and recieved the following error shown below. Please advise on how to proceed.

Thanks again for your help! I really appreciate it.

 

Best regards,

Melana

 

Error MessageError Message

L
LucMeekes23-Emerald IV
23-Emerald IV
December 29, 2025

You purchased the 1-year license, so I think you should have a valid login that allows you to access the account information with the possibility to transfer the license.

I'd say, do as the message tells: Contact the "Community Team", via the link provided.

 

If that doesn't help, you should contact PTC support (which this forum is NOT).

To reach PTC support try the following links:

 

Success!
Luc

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