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L
lcallis3-Newcomer
3-Newcomer
February 26, 2023
Solved

Mathcad Prime 3.1

  • February 26, 2023
  • 1 reply
  • 1322 views

I have a permanent license for Mathcad Prime 3.1.  My laptop motherboard on this computer failed.   I've replaced the motherboard and can no longer use Mathcad.  When trying to get another license, I can't, since the software on the PTC site indicates that my product code is incorrect.   I'm currently retired (2016), and would like to get this working.   I'm not paying support, since I'm happy with the current versions Mathcad 15 and Prime 3.1.   Can someone guide me to the right person/contact?

 

Thanks!

Larry Callis

 

1 reply

V
24-Ruby III
VladimirN24-Ruby IIIAnswer
24-Ruby III
February 26, 2023

Link: https://www.mathcad.com/en/support/csguide/Contact

L
lcallis3-NewcomerAuthor
3-Newcomer
March 4, 2023

Submitting my license info resulted in an immediate response with a valid CPU ID.

Thanks!!!

Larry Callis

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
March 6, 2023

Glad you solved your problem.

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