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1-Visitor
September 29, 2022
Question

Mathcad Prime 8 Unhandled exception problem

  • September 29, 2022
  • 2 replies
  • 1410 views
I have installed Mathcad Prime 8.0.0.0. So before buying it I wanted to try it. But when I try to assign value to some variable, for instance when I write x := 5 it instantly crashes, giving this error:

An unhandled exception occurred on the dispatcher thread.

and then it directs me to logs. Logs are too long to include here and I have no idea what's causing it. As you can see
I will not buy the product unless this issue is solved. I appreciate your help.

2 replies

24-Ruby III
September 29, 2022

1. What OS are you using?
2. Zip your log file and attach it to the message.

1-Visitor
September 29, 2022
1-Visitor
October 5, 2022

Still unsolved. Anyone please?

24-Ruby III
November 4, 2022

Look at the following discussion - "Mathcad Prime 7.0.0.0 Crash when editing text box/block with multiple colors/bolded font": https://community.ptc.com/t5/Mathcad/Mathcad-Prime-7-0-0-0-Crash-when-editing-text-box-block-with/td-p/755550