MathCAD Prime10 Trial License Problem

Forum|Forum|1 year ago
October 13, 2024
14 replies
3820 views

I am encountering an error while configuring the trial license for Mathcad Prime 10.

The error says: "... (-103) Cannot checkout an uncounted license within a Windows Terminal Services guest session."

FYI, I am running the software locally (not remotely).

Licensing

Best answer by rghadge

In that case, see if any Remote Services are running on your machine.

V

VladimirN

24-Ruby IV

Article - "Error "Terminal Server Remote Client Not Allowed" or "(-103) Cannot checkout an uncounted license within a windows terminal services guest session"": https://www.ptc.com/en/support/article/CS23456

S

Shasha

Author

5-Regular Member

Thanks for the reply, but I still don't get what I need to do to resolve the license issue.

P

ppal_255687

18-Opal

If application is configured to a locked license, then the application will not launch when connected over a remote Desktop or Terminal Services connection
A locked license file is intended to be used alone, without using any License Management Application, whereas a floating license file is intended to be managed by a License Management Application installed on the server machine.

Check first if License file is Floating or Locked.

Reconfigure applications license:
- Reconfigure Mathcad with correct license
If another type of license is needed instead:
- Visit the License Management page to find if one exists for your account
- If not, use License Actions > Case Logger on the same page to file a case (Sales Order Number and Host ID required)
- or contact your local PTC sales representative for converting the license file
- https://www.ptc.com/en/support/creo-admin-troubleshooter/error-code/error-103?source=Article?sol_id={0C89AC6D-E9A4-49BB-9B72-43890E5DA099}&source=wizardlink

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