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Shasha5-Regular Member
5-Regular Member
October 13, 2024
Solved

MathCAD Prime10 Trial License Problem

  • October 13, 2024
  • 1 reply
  • 3797 views
I am encountering an error while configuring the trial license for Mathcad Prime 10.
The error says: "... (-103) Cannot checkout an uncounted license within a Windows Terminal Services guest session."
FYI, I am running the software locally (not remotely).
Best answer by rghadge

In that case, see if any Remote Services are running on your machine.

1 reply

V
VladimirN24-Ruby III
24-Ruby III
October 13, 2024

Article - "Error "Terminal Server Remote Client Not Allowed" or "(-103) Cannot checkout an uncounted license within a windows terminal services guest session"": https://www.ptc.com/en/support/article/CS23456 

S
Shasha5-Regular MemberAuthor
5-Regular Member
October 13, 2024

Thanks for the reply, but I still don't get what I need to do to resolve the license issue.

P
ppal_25568718-Opal
18-Opal
October 13, 2024
  • If application is configured to a locked license, then the application will not launch when connected over a remote Desktop or Terminal Services connection

  • A locked license file is intended to be used alone, without using any License Management Application, whereas a floating license file is intended to be managed by a License Management Application installed on the server machine.

    Check first if License file is Floating or Locked.

    Reconfigure applications license:

    • Reconfigure Mathcad with correct license
    •  

    If another type of license is needed instead:

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