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RC_75155331-Visitor
1-Visitor
March 15, 2023
Solved

Mathcad won't open beyond splash screen after unrelated crash

My computer crashed while using mathcad (unrelated crash to Mathcad). After restarting, Mathcad won't open beyond the splash screen. I have uninstalled and reinstalled the program, and keep getting the same results. Splash screen opens, closes, and then nothing else happens.
VladimirNAnswer
24-Ruby IV
March 15, 2023

Tip - "Mathcad Prime does not launch after the initial splash on Windows OS": https://community.ptc.com/t5/Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initial-splash-on/m-p/729884

 

Another one:

  • 1. Create a backup (or just archive) of the config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
  • 2. Delete the current config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
  • 3. Run Mathcad Prime again.
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4 replies

VladimirN24-Ruby IVAnswer
24-Ruby IV
March 15, 2023

Tip - "Mathcad Prime does not launch after the initial splash on Windows OS": https://community.ptc.com/t5/Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initial-splash-on/m-p/729884

 

Another one:

  • 1. Create a backup (or just archive) of the config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
  • 2. Delete the current config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
  • 3. Run Mathcad Prime again.
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    RC_75155331-VisitorAuthor
    1-Visitor
    March 15, 2023

    Thank you.  The config file fixed it. 

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    VladimirN24-Ruby IV
    24-Ruby IV
    March 15, 2023

    You're welcome.

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