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H
HM_102795591-Visitor
1-Visitor
May 3, 2022
Solved

Migrate Prime 4 and MathCAD 15 to new computer

  • May 3, 2022
  • 2 replies
  • 4726 views
I purchased the educational MathCAD Prime 4.0 with MathCAD 15 in 2017. The software combination is currently accessible and usable from my old computer which has some case deterioration issues. I have purchased a new computer and wish to use the software combination from this new computer.

After installing the software on my new computer, I followed the process on the inside of the CD case to acquire the new license and was met with the message that the Program ID already expired. I followed the link which brought me to this page.

I have MathCAD 15 files from versions 2-15 arising from an academic career and would like access to them, and, certainly, I'd like to migrate many into the Prime environment. The combination of Prime 4.0 and MathCAD 15 both resident on my hard drive is necessary to enable this migration.

I read from the PTC Community that PTC's product manager has committed to honor all existing licenses - that which came with my purchase is a perpetual license. I believe that PTC has the capacity to resolve this issue with my license.
Best answer by HM_10279559

Thanks to Andy McGough (and the PTC team) for shepherding the process to get the license acquisition tool fixed.  I was able to generate my licenses for Prime 4.0 and MathCAD 15 using the activate license tool from Prime 4.  My original product code is good now and into the future. 

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
May 4, 2022

 Try this tips:

 

H
HM_102795591-VisitorAuthor
1-Visitor
May 4, 2022
I am unable to send this reply directly from my personal account as the Mail app is tied to my soon-to-be disabled email account through the MinnState system. I have cc’d my personal account to which the original email was sent.

The second solution below would be applicable to my case.

[cid:image004.png@01D85F8A.AC025830]

I navigated to the link, entered the product information and product key and received this message.

[cid:image005.png@01D85F8A.AC025830]

I am not attempting to re-license a trial program. I am attempting to migrate Prime 4.0 and MathCAD 15 from an old computer to a new computer. Both items of software are functional on the old computer – I have a current license for the software. I simply need to move that license to a new computer.

There must be a way.

Henry Mott

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
May 5, 2022

 Henry,

 

1. There are no attached pictures in your message.

 

2. Here is a "Customer Support Guide":
https://www.ptc.com/en/support/csguide/Licensing/Modify_License_Configuration 
https://support.ptc.com/appserver/cs/lm/index.jsp 

H
HM_102795591-VisitorAuthorAnswer
1-Visitor
June 10, 2022

Thanks to Andy McGough (and the PTC team) for shepherding the process to get the license acquisition tool fixed.  I was able to generate my licenses for Prime 4.0 and MathCAD 15 using the activate license tool from Prime 4.  My original product code is good now and into the future. 

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