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DC_145310291-Visitor
1-Visitor
March 18, 2026
Question

Missing information fra PTC

  • March 18, 2026
  • 2 replies
  • 197 views

I have bought a license for mathcad but i have not received anything from PTC. I am not able to do anything and PTC are completely unreachable by phone nor the global support mail.

I need to activate my account which is not possible since i have not received anything from PTC.

2 replies

Catalina
CatalinaCommunity Manager
Community Moderator
March 18, 2026

Hello @DC_14531029 

 

Please try this resource for your issue: Article - CS30357 - How to locate product code for single user and student edition of Mathcad

 

Best regards,

Catalina | PTC Community Moderator
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DC_145310291-VisitorAuthor
1-Visitor
March 18, 2026

The link do not solve the issue. 

 

I have not recieved a product key or a SON (Sales order number) which i need to activate my account in order to download it. 

It has been 5 days since paying for the software and support is completely unreachable. 

 

How do I get PTC to send me a product key or SON-number.

D
DC_145310291-VisitorAuthor
1-Visitor
March 18, 2026

I should have gotten a "Fulfillment Confirmation Email" from PTC, but I have not recieved it. I should have gotten it within 1 business day. Screenshot 2026-03-18 120016.png

D
DJNewman18-Opal
18-Opal
March 18, 2026

You bought a licence from the PTC Store, correct? Or did you buy from a PTC sales rep, or did you buy from someone else?

 

Your answer determines who I'll escalate this to. It's unfortunate that you're in this position and I'd like to help fix it.
Edit: I'm 95% sure you bought from the Store based on our customer records, so I've escalated to our eCommerce team.

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