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PL_142856561-Visitor
1-Visitor
October 16, 2025
Solved

Not received email download link

Haven't received the email with the download link even though i completed the form multiple times
DJNewman
DJNewmanAnswer
19-Tanzanite
October 17, 2025

Well, thanks for making this thread. There was actually a massive problem on our side where no one was getting their trial link since the start of the month. We'll be correcting that ASAP.

PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
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5 replies

Catalina
CatalinaCommunity Manager
Community Moderator
October 16, 2025

Hi @PL_14285656 

 

If you're running Mathcad Prime 11, please refer to this resource: How to Download Mathcad Prime 11.0 - PTC Community

 

For Mathcad Prime Trial or Express, please refer to this resource: How and from Where to Download Mathcad PrimeTrial ... - PTC Community

 

Hope this helps!

 

Best regards,

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Catalina | PTC Community Moderator
PL_142856561-VisitorAuthor
1-Visitor
October 16, 2025

Hi Catalina,

 

The problem is I have followed those steps multiple times and still have not received a download email both in my inbox and junk.

 

 

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DJNewman
DJNewman19-Tanzanite
19-Tanzanite
October 16, 2025

From what I can tell, our email system actually has not sent you anything, and you have not unsubscribed. I'll ask our tech people what's going on.

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PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
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