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PV_146103494-Participant
4-Participant
June 22, 2026
Question

not receiving email from PTC with link to download prime 12 free trial

  • June 22, 2026
  • 1 reply
  • 7 views
I was having trouble to activate license, so I ask for that and instead of issuing license for my free trial PTC site offer me free Re-download 30 days trial which I accepted. The real problem is that I have never received e-mail to download that. I check my junk mail also and it's not there either. Please look it up to this and send me an e-mail with re-download link as I also try to re-download using old email for no use.

1 reply

DJNewman
DJNewman19-Tanzanite
19-Tanzanite
June 22, 2026

The trial is supposed to be designed to be downloaded once per version; you’ve filled out the form 7 times in the past week, and you received the email with the link the first time (June 14). Sometimes things happen with the Mathcad trial form that are problems and I actively try to get those rectified, but this is intended behaviour.

You’ve also opened that email several times, including today, so I’m not sure what the issue is. All the email actually gives you is the location of the downloadable media; installation issues are at the software level, not the install media level (unless the install media changes, which it hasn’t, at least not in June, or unless your download got corrupted...somehow).

Could you be specific on what you mean that instead of issuing you the trial licence, the PTC website “offered [you] a free redownload”?

PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
    P
    PV_146103494-ParticipantAuthor
    4-Participant
    June 22, 2026

    thanks for quick reply …. I have free trial but for some reason don't have full access since I am missing license and for some reason I am not getting it so in order to get license, I try to run the program as administrator after downloading and that send me to PTC page which offer me Re-downloading option. I understand what you mentioned above but my issue is simple I need free trial with license however you can help me with that I already try whatever is possible for me and that's not fixing it. and without license I wont have full access that promised with free trial. hope to hear from you soon 

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