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TE_105702327-Bedrock
7-Bedrock
Jan 25, 2024 7:25 AM UTC
Solved

Our users need to Retype serverlicense adress every week or after.

I am using Mathcad Prime Release 9.0 and Datecode9.0.0.0

Retype serverlicense adress

Here are the errors that I faced
Hi,

We have users that needs to retype the serverlicense-adress once or every other week, it is like the program don't remember what you typed in.

All other functions i working so it is only this that we have some issue with, have been so since summer.

I have the program also installed but don't seams to be an issue for me, but i don't use the program i that way, i just maintained the server and our license.

Have you heard about this before, do you have some recommendation what we could do?

Best Regards
Tomas Eklöf
Service Responsible

    TE_10570232Answer
    7-Bedrock
    Feb 9, 2024 12:27 PM UTC

    Hi VladimirN

    I think i got it resolved, i just change the serveradress in the registry,
    typed the right serveradress there, before it said localhost:7788.
    So when the user change the adress in the program it worked for one week, and then it switched back to localhost again.

    Now it have been stable for 3weeks so i hope it works now.

    Best regards
    Tomas

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    3 replies

    VladimirN24-Ruby IV
    24-Ruby IV
    Feb 9, 2024 9:10 AM UTC

    I recommend you open a new Case here - "Open a Support Case": https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log

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      TE_105702327-BedrockAuthorAnswer
      7-Bedrock
      Feb 9, 2024 12:27 PM UTC

      Hi VladimirN

      I think i got it resolved, i just change the serveradress in the registry,
      typed the right serveradress there, before it said localhost:7788.
      So when the user change the adress in the program it worked for one week, and then it switched back to localhost again.

      Now it have been stable for 3weeks so i hope it works now.

      Best regards
      Tomas

      Translate
        VladimirN24-Ruby IV
        24-Ruby IV
        Feb 9, 2024 2:42 PM UTC

        Glad to hear that!

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