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TE_105702327-Bedrock
7-Bedrock
January 25, 2024
Solved

Our users need to Retype serverlicense adress every week or after.

  • January 25, 2024
  • 1 reply
  • 1045 views

I am using Mathcad Prime Release 9.0 and Datecode9.0.0.0

Retype serverlicense adress

Here are the errors that I faced
Hi,

We have users that needs to retype the serverlicense-adress once or every other week, it is like the program don't remember what you typed in.

All other functions i working so it is only this that we have some issue with, have been so since summer.

I have the program also installed but don't seams to be an issue for me, but i don't use the program i that way, i just maintained the server and our license.

Have you heard about this before, do you have some recommendation what we could do?

Best Regards
Tomas Eklöf
Service Responsible

    Best answer by TE_10570232

    Hi VladimirN

    I think i got it resolved, i just change the serveradress in the registry,
    typed the right serveradress there, before it said localhost:7788.
    So when the user change the adress in the program it worked for one week, and then it switched back to localhost again.

    Now it have been stable for 3weeks so i hope it works now.

    Best regards
    Tomas

    1 reply

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    February 9, 2024

    I recommend you open a new Case here - "Open a Support Case": https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log

      T
      TE_105702327-BedrockAuthorAnswer
      7-Bedrock
      February 9, 2024

      Hi VladimirN

      I think i got it resolved, i just change the serveradress in the registry,
      typed the right serveradress there, before it said localhost:7788.
      So when the user change the adress in the program it worked for one week, and then it switched back to localhost again.

      Now it have been stable for 3weeks so i hope it works now.

      Best regards
      Tomas

        V
        24-Ruby III
        VladimirN24-Ruby III
        24-Ruby III
        February 9, 2024

        Glad to hear that!

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