Question
Perpetual Student License File
I bought a perpetual student license for Mathcad Prime 5.0 but I am having trouble activating it on a new machine.
It seems that all old Prime versions got a free upgrade to 7.0 and I downloaded it but cannot activate my license (get a license file).
I have an old license file that doesn't work because of the host id but when I try to get a new file here https://support.ptc.com/support/mathcad_supportCenterSingleUser.htm
I get this message: "The trial program you are requesting is no longer available. Please visit the software product page on www.ptc.com to explore our latest versions."
When I enter the product code into the installed license assistant, it fails to activate with the message: "Program ID already expired".
I have sent tickets and emails in every way I cound find (months ago) and never got an answer.
It seems that all old Prime versions got a free upgrade to 7.0 and I downloaded it but cannot activate my license (get a license file).
I have an old license file that doesn't work because of the host id but when I try to get a new file here https://support.ptc.com/support/mathcad_supportCenterSingleUser.htm
I get this message: "The trial program you are requesting is no longer available. Please visit the software product page on www.ptc.com to explore our latest versions."
When I enter the product code into the installed license assistant, it fails to activate with the message: "Program ID already expired".
I have sent tickets and emails in every way I cound find (months ago) and never got an answer.