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EB_85228381-Visitor
1-Visitor
October 14, 2024
Question

Prime 4 license

  • October 14, 2024
  • 2 replies
  • 2815 views
I wanted to install Mathcad Prime 4 to my new pc.
The license manager accepted my product key but I can't chose the product for the license.

2 replies

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ppal_25568718-Opal
18-Opal
October 15, 2024

May be this will be of some help else contact support.

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EB_85228381-VisitorAuthor
1-Visitor
October 15, 2024

I have already looked into that guide, but it doesn't solve my problem.

I have also tried contacting support but it only directed me to this community or it wanted me to upgrade my account.

Which I can't do since i never got a costumer number.

So either the support button I'm looking for is like really obvious and I'm too dumb to spot it or it in the 7th submenu.

Whatever it is can you send me a link?

 

L
LucMeekes23-Emerald IV
23-Emerald IV
October 16, 2024

Support for all Mathcad versions up to and including Mathcad Prime 6 has ended more than 2 years ago. Only if you have an indefinite license (as opposed to a yearly subscription license) do you stand a chance to get help from PTC to install any of those unsupported versions on a new/different PC. You have to get in contact with PTC support for that.

 

Success!

Luc

 

 

 

 

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EB_85228381-VisitorAuthor
1-Visitor
October 17, 2024

I have an indefinite license, i now managed to properly install mathcad.

But it still doesn't accept my key.

My current understanding of this is, that the problem comes from the Host-ID which I need to update to my new pc.

I know that I can't do that on my own but as I said the support website won't let me contact costumer support.

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