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KB_81299484-Participant
4-Participant
January 29, 2023
Question

Product License File

  • January 29, 2023
  • 1 reply
  • 3388 views

Need license file for legacy product reinstall as I reinstalled my operating system and no longer have access to my open and view my files. My attempt to use the tool to transfer my student license at https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp was unsuccessful saying that my product code was a trial version

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 30, 2023

1. What version of the program are you using?
2. Show a screenshot of your issue.

K
KB_81299484-ParticipantAuthor
4-Participant
January 30, 2023

1) Mathcad 15 - Student Edition
2)
License Manger Error
KB_8129948_0-1675091758630.png

 

Error trying to obtain license file from the online portal
KB_8129948_1-1675091873271.png

 

 

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 31, 2023

1. Mathcad 15 - no longer supported by PTC: https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/tac-p/818905
2. You need to use the latest version - Mathcad Prime 8.0: https://www.mathcad.com/en/try-and-buy/mathcad-express-free-download

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