元反_13320170

1-Visitor

Question

Reinstall to my new desktop

Forum|Forum|6 months ago
October 2, 2025
2 replies
406 views

I have moved from desktop PC on windows10 to new one on windows 11. So, I have tried to reinstall Mathcad prime 2.0 to the new desktop. However, since my account also has been changed from one e-mail to another, I could not get license when installing prime 2.0 to new desktop. How can I install it ?

Installation

Community Manager

Community Moderator

Hi @元反_13320170,

Please check out this resource about licence transfer: How to Transfer Mathcad license from an existing ... - PTC Community

Please also note that Mathcad Prime 2 is no longer being supported. read more here: Official PTC Mathcad 15 and Prime 1–6 End-of-Sale ... - PTC Community

Best regards,

Catalina | PTC Community Moderator

24-Ruby III

You can change your email address here - "Manage My Web Account": https://www.ptc.com/support/my-web-account