The license file downloaded today does not contain the license code intended to run Mathcad 15.0.

Forum|Forum|7 months ago
September 2, 2025
1 reply
697 views

In January 2024 the license file contained following INCREMENT blocks:

INCREMENT MathcadPrime
INCREMENT MATHCAD
INCREMENT 254
INCREMENT 255
INCREMENT 256
INCREMENT 257

Today the license file contains following INCREMENT block, only:

INCREMENT MathcadPrime

License file belongs to old permanent locked Mathcad license bought in the distant past.

Can someone explain it? Maybe @DJNewman?

Licensing

Best answer by MartinHanak

@vnamboodheri wrote:

@MartinHanak

Thanks for your reply!
I have created a case with our License management department C17912794.
You should hear from the team in some time.

Best Regards,
Vivek N
Community Moderator

Hi Vivek,

today I closed C17912794, because the very same problem was resolved via customer's case C17908925. The problem was caused by missing information in PTC's license database. After correcting this information, license generator is generating proper license file.