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CJR6-Contributor
6-Contributor
July 16, 2026
Question

Unable to obtain liceence

  • July 16, 2026
  • 2 replies
  • 52 views
Have just paid for a licence to upgrade from MathCad Prime Express 12.0.0.0 to the full Prime version, hopefully 12.0.0.1. Following "Options|Get Licence" I have encountered a prompt asking for my product code. Where can I find this? Do I need to log in to the Fullfillment portal? Does it use the same general ptc account? It didn't recognise mine. When looking for help I am told I don't have access permission and haven't paid for that level of support. Elsewhere it says I have "Gold" level support. I an angry that you have now pointed me to a public forum where I can't post useful identification data. What a horrible mess. Can anyone help me get into contact with someone at PTC?

    2 replies

    L
    LucMeekes23-Emerald IV
    23-Emerald IV
    July 17, 2026

    Maybe this helps:

    Success!

    Luc

    C
    CJR6-ContributorAuthor
    6-Contributor
    July 18, 2026

    Stumbled across a link to this site.
    https://www.ptc.com/en/support/article/CS469042?source=search

    There is a pdf to download and it directed me to https://www.ptc.com/en/support/article/CS446141
    The non-intuitive bit is that you have to assign the PC on which you run MathCad as a “licencing host”. Then you can generate a licence, which can be downloaded. It arrives as a zip file containing the licence(s) and a spreadsheet summary of what you have acquired. 
    I must now wait until Monday to see if this works. I am still not confident that I can introduce MathCad and its licence to one another. I think I read that a product code would be included in the licence pack, Haven’t found it yet. 
    The process is broken in that MathCad offers a simple to use dialogue which asks for unobtainable information. Why does the “activate” dialogue not just do all this stuff for you? 
    I think for single users it is over-complicated by all the built-in support for multi-seat users. 

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