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amcgough14-Alexandrite
14-Alexandrite
February 25, 2021

Official PTC Mathcad 15 and Prime 1–6 End-of-Sale Announcement

  • February 25, 2021
  • 22 replies
  • 750460 views

Hi Mathcad community members,

 

For those of you who don't know me (some do), my name is Andrew McGough and I'm the product manager for Mathcad here at PTC. I have talked to some of you in the past individually, but I don't get to participate as much as I'd like on the community. I hope this announcement is the start of me being able to be more active here.

 

I would like to share with you that PTC is announcing the end-of-sale for the following versions of PTC Mathcad, effective December 31, 2021:  

  • Mathcad 15 
  • Mathcad Prime 1.0 – Prime 6.0  

 

Effective January 1, 2022, the only version of PTC Mathcad available for subscription will be PTC Mathcad Prime 7 and future versions of PTC Mathcad Prime. After December 31, 2021, PTC will no longer have the right to sell or distribute software versions moving to end of sale due to a third-party component contained in those versions. 

 

I appreciate the passion of our Mathcad userbase, so I would like to pass along some additional information on a helpful offer. If you currently have a subscription license and wish to continue using your current version of PTC Mathcad while you evaluate Mathcad Prime 7, we are offering a multi-year renewal option that will give you the ability to use your current version for up to four additional years. If you decide to take advantage of this offer, it is important to place the order prior to December 7, 2021 to ensure no issues in booking the order or the subscription start date. PTC may decline or be unable to process orders received after that date. Please contact your PTC account representative or PTC partner for more information. 

 

Please bear in mind that the use of old versions of software does introduce implicit risk in areas of security, hardware, and software platform support. 

 

PTC will continue to provide technical support access, phone assistance and expert input for versions of Mathcad that have reached end-of-sale. PTC will not be able to issue new licenses or provide access to software downloads for end-of-sale versions. 

 

Our customers in English-speaking countries received the End-of-Sale announcement on February 17, 2021. Our global customers are receiving the localized communication now. 

 

We have put together multiple resources for you to answer your questions. Please refer to our FAQ for more information. We know this is a big change so the Mathcad team will be monitoring this thread for feedback.

 

Best regards, 

Andrew McGough, 

Product Manager, PTC 

    22 replies

    Show previous replies
    J
    JensNørmølleRas6-Contributor
    6-Contributor
    March 16, 2024

    Furthermore, the Prime version that is currently available does not have the features that are needed to support the worksheets that I have spent hundreds of hours making.

    PTC, please do the right thing and make it possible to get a license file for a new installation of MC15. Any other decision is just plain arrogant and I would argue even illegal since the product I have paid for is simply disabled completely.

    \\\Jens

    P
    ptc-13811631-Visitor
    1-Visitor
    December 14, 2024

    I see on LinkedIn that Andrew McGough was product manager till April 2023 and is now Product Management Director. The comments may have become too depressing. Not just the reports of low utility of all the Prime versions, but also the user frustration with lack of support from sales.

     

    From what I've seen of the technical support forums, that is pretty good. It may be mostly users helping others.

     

    I started with MathCad 2.0, I think, bought as a counterfeit in Seoul, with a high-quality manual. I liked it so much that I started buying the real one, upgrading every other release or so until V 15. It was certainly useful but I was by no means a heavy, much less a power user. I suppose I have a perpetual license somewhere but that's a lost cause.


    I never got into buying Prime because it was so blatantly STUPID to pay so much more for so much less. I get a trial copy every few years, but I never use anything beyond 15's abilities--but still, the features I use are not included in the Express edition.

     

    It's all too sad.

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