5-Regular Member

Solved

AppHomePage-extension license

Forum|Forum|8 years ago
July 5, 2017
2 replies
8080 views

I'm trying to import the TWX Manufacturing extension on top of TWX Foundation 8 clean installation. While I'm able to import the extension-dependencies package, I receive the following error when I try to import the extension package:

If I check on Licensing Subsystem monitoring I can see the following result:

indicating no licensed features related to Manufacturing Apps (I've just tried to execute the AcquireLicense service of LicensingSubsystem, but I get the same result).

How can I import the Manufacturing license into my TWX 8 server?

Install-Upgrade

Best answer by mthakker

Hi Steven,

This problem can be fixed with a new license file - please reach out to sales for assistance in getting a new license.

Thanks!

Milan

S

stmarchessault

5-Regular Member

Hello David,

1. Please confirm, did you receive a zip folder containing two zip files? As of the current release, these will be:

ThingworxManufacturingApps-8.0.0-00-extension-dependencies.zip

ThingworxManufacturingApps-8.0.0-00-extension.zip

2. It is necessary to unzip the zip containing the two separate zip folders, first

3. Now, import the 'ThingworxManufacturingApps-8.0.0-00-extension-dependencies.zip'

4. Refresh the window

5. Import the 'ThingworxManufacturingApps-8.0.0-00-extension.zip'

6. Refresh the window again

After following the steps above, are you still seeing the same results?

Best regards,

Steven Marchessault

Technical Support Engineer | Kepware Technologies

D

ddecesaris

Author

5-Regular Member

Hi Steven,

I confirm you that I follow all the steps exactly in the order you wrote. The extension-dependencies package is imported without errors, while the extension package have troubles as I reported in the first post of this topic.

S

stmarchessault

5-Regular Member

Hello David,

Okay, thank you for confirming that. Please follow these steps to update your current ThingWorx Platform 8.0 license to include the Manufacturing Apps:

1. Log into the PTC Support site

2. Click Manage Licenses

3. Click PTC ThingWorx>PTC Licensing Tool

4. Click Download

5. Rename the file to license.bin and place it in the ThingworxPlatform folder

Source: "How to obtain the license.bin file for PTC ThingWorx 8.0"

https://support.ptc.com/WCMS/files/173731/en/ThingWorxManufacturingAppsSetup_8-0-1.pdf

Best regards,

Steven Marchessault

Technical Support Engineer | Kepware Technologies

T

tikegami

1-Visitor

Hello,

Since the same error was displayed, I contributed.
We download necessary files from PTC site.
The environment is used from Remote Desktop from AWS.

1) After installing Thingworx_8_0_1,
Importing ThingworxManufacturingApps - 8.0.0 - 00 - extension - dependencies does not cause problems.
When you import ThingworxManufacturingApps - 8.0.0 - 00 - extension,
As a result, the following error appears.
"AppHomePage-extension is licensed but can not find feature in license.bin file."

2) License is obtained from PTC support site and as described in Installing commentary
I changed the name of the file to license.bin and put it in the ThingworxPlatform folder.

3) When "localhost / Thingworx / FormLogin / Welcome" is executed from the web, the following will be displayed.
"The named organization Welcome does not exist"
The reason is that "Organizaition" does not have "Welcome", so it has not been successfully imported.
03_Organization created.png
4) I also confirmed this community, but it will not be resolved.
https://community.ptc.com/t5/Manufacturing-Apps/AppHomePage-extension-license/m-p/512134#61093
Did you solve with this correct answer?