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vxavier5-Regular Member
5-Regular Member
August 1, 2017
Solved

Asset Advisor OEM Failed to import

AssetAdvisorOemError.jpg

The error messages is like the image above:

SCO_Common-Extension:8.0.0                    Import Failed: java.lang.NullPointerException

AppHomePage-Extension:8.0.0                    Import Failed: java.lang.NullPointerException

I need some help here. What could possibly be wrong here ? Did Someone face the same issue before?

Thank you,
Vinícius Xavier.

hrajpalAnswer
5-Regular Member
August 2, 2017

Hi Vinicius,

Java configuration for tomcat is referring to 1.8.0.121 version of jre which looks good to me.

I would suggest you to restart the server and import the extension again.

If the issue still persists , i would recommend you to redeploy the Thingworx.war again.

Thanks,

Himesh Rajpal

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10 replies

mthakker5-Regular Member
5-Regular Member
August 1, 2017

Hey Vinicius,

Looks like you don't have the requisite JRE/JDK installed.  Can you verify that you have JDK 8 Update 111 installed?

Milan

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vxavier5-Regular MemberAuthor
5-Regular Member
August 1, 2017

Yes, I have JDK 8 Update 111 installed.


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hrajpal5-Regular Member
5-Regular Member
August 1, 2017

Greetings Vinicius

Checked the extensions for SCO_Common-Extension:8.0.0, AppHomePage-Extension:8.0.0 and found out that the JDK Version used for Build is 1.8.0_121.

JDK Version.PNG

Could you please try the import again by upgrading the Java version on your system.

Thanks,

Himesh Rajpal

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vxavier5-Regular MemberAuthor
5-Regular Member
August 1, 2017

The same problem again after the java update.

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hrajpal5-Regular Member
5-Regular Member
August 1, 2017

Hi Vinicius,

Could you please share the java configuration for your tomcat server on which ThingWorx Platform is running ?

It might be pointing to old java version . Need to check that .

Thanks,

Himesh Rajpal

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