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V
vxavier5-Regular Member
5-Regular Member
August 1, 2017
Solved

Asset Advisor OEM Failed to import

  • August 1, 2017
  • 2 replies
  • 6084 views

AssetAdvisorOemError.jpg

The error messages is like the image above:

SCO_Common-Extension:8.0.0                    Import Failed: java.lang.NullPointerException

AppHomePage-Extension:8.0.0                    Import Failed: java.lang.NullPointerException

I need some help here. What could possibly be wrong here ? Did Someone face the same issue before?

Thank you,
Vinícius Xavier.

Best answer by hrajpal

Hi Vinicius,

Java configuration for tomcat is referring to 1.8.0.121 version of jre which looks good to me.

I would suggest you to restart the server and import the extension again.

If the issue still persists , i would recommend you to redeploy the Thingworx.war again.

Thanks,

Himesh Rajpal

2 replies

M
mthakker5-Regular Member
5-Regular Member
August 1, 2017

Hey Vinicius,

Looks like you don't have the requisite JRE/JDK installed.  Can you verify that you have JDK 8 Update 111 installed?

Milan

V
vxavier5-Regular MemberAuthor
5-Regular Member
August 1, 2017

Yes, I have JDK 8 Update 111 installed.


H
hrajpal5-Regular Member
5-Regular Member
August 1, 2017

Greetings Vinicius

Checked the extensions for SCO_Common-Extension:8.0.0, AppHomePage-Extension:8.0.0 and found out that the JDK Version used for Build is 1.8.0_121.

JDK Version.PNG

Could you please try the import again by upgrading the Java version on your system.

Thanks,

Himesh Rajpal

V
vxavier5-Regular MemberAuthor
5-Regular Member
August 1, 2017

The same problem again after the java update.

H
hrajpal5-Regular Member
5-Regular Member
August 1, 2017

Hi Vinicius,

Could you please share the java configuration for your tomcat server on which ThingWorx Platform is running ?

It might be pointing to old java version . Need to check that .

Thanks,

Himesh Rajpal

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