Skip to main content
O
olatz1-Visitor
1-Visitor
December 3, 2019
Solved

Can't see filtering options after installing manufacturing apps 8.4.3

  • December 3, 2019
  • 2 replies
  • 4147 views

Hello,

 

I had installed manufacturing apps 8.4.3 extension on Thingworx plaftorm 8.4.5 with PostgresSQL 10.

The installation went ok (without errors) but I can't see the filters in the asset advisor window (attached is the screenshot). I am logged as Administrator.

 

Any idea of what is happening?

 

Thanks in advance.

Best answer by abhkumar_274615

Hi @olatz 

 

CSS doesn't get rendered properly in ThingWorx 8.4.5.  This causes the expand/collapse button to not display properly.  Could you please try these steps:

1. Please navigate to PTC.FactoryConsole.DataTable
2. Go to Mashup tab of PTC.FactoryConsole.DataTable , look for the mashup in the "TitleMashup" for Asset Advisor  i.e. PTC.SCA.SCO.AssetMonitor.AssetList.AssetListContainerMashup
3. Edit the Mashup
4. Go to the CSS tab and paste the following snippet there:

.customClass label:before {
    display:none !important;
}
 
.customClass label {
            background: url(/Thingworx/MediaEntities/PTC.Factory.CollapseTab) !important;
    height: 17.988px !important;
    width: 17px !important;
    display:inline-block !important;
 
     }

5. Apply customClass on the master tile mashup, that will apply it to all mashups that use it

 

Thanks

Abhishek

2 replies

A
abhkumar_2746155-Regular MemberAnswer
5-Regular Member
December 26, 2019

Hi @olatz 

 

CSS doesn't get rendered properly in ThingWorx 8.4.5.  This causes the expand/collapse button to not display properly.  Could you please try these steps:

1. Please navigate to PTC.FactoryConsole.DataTable
2. Go to Mashup tab of PTC.FactoryConsole.DataTable , look for the mashup in the "TitleMashup" for Asset Advisor  i.e. PTC.SCA.SCO.AssetMonitor.AssetList.AssetListContainerMashup
3. Edit the Mashup
4. Go to the CSS tab and paste the following snippet there:

.customClass label:before {
    display:none !important;
}
 
.customClass label {
            background: url(/Thingworx/MediaEntities/PTC.Factory.CollapseTab) !important;
    height: 17.988px !important;
    width: 17px !important;
    display:inline-block !important;
 
     }

5. Apply customClass on the master tile mashup, that will apply it to all mashups that use it

 

Thanks

Abhishek

O
olatz1-VisitorAuthor
1-Visitor
January 13, 2020

Thanks Abhishek. This solution solves the problem but not completely.

Now, I can see the image to click and expand the filters, but this image doesn't change. I mean, it should be in one position when the filter is not expanded, and in another when the filter is expanded.

 

Thanks,

 

Olatz.

A
abhkumar_2746155-Regular Member
5-Regular Member
January 16, 2020

Hi @olatz 

Could you please attach a screenshot of the issue that you were facing now, that you have mentioned above. The screenshot will give a clear fixture of problem  you having currently. You might just need to modify the css that i have provided you.

 

Thanks

Abhishek

S
slangleyCommunity Manager
Support
January 10, 2020

Hi @olatz.

 

If the previous response answered your question, please mark it as the Accepted Solution for the benefit of others with the same question.

 

Regards.

 

--Sharon

Terms & ConditionsAccessibility statement