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sonali11-Visitor
1-Visitor
April 21, 2021
Solved

Duplicate asset advisor mashups are not loading after an upgrade from 8.4.4 version to 8.5.2

  • April 21, 2021
  • 1 reply
  • 1721 views

The duplicate mashups that were available in the 8.4.4 version in my application are now not loading after a version upgrade but the Asset advisor is loading when we navigate from PTC.FactoryConsole.

Best answer by sonali1

Thanks Himanshu for the support.

The issue got resolved. It was happening due to deprecated services being used so by changing the points of the services its been fixed.

 

Thank You

Sonali Patro

1 reply

H
hchanana16-Pearl
16-Pearl
April 21, 2021

Hi @sonali1 : The customization needs to be done again after the upgrade because a new launch point thing PTC.Factory.C_LaunchPointConfigurationThing_[ReleaseVersion] will be used by the application and custom mashups needs to be added in the launchpoint configuration again.

Refer help center link https://support.ptc.com/help/thingworx/apps/r9.0/en/index.html#page/thingworx_apps%2FCustomizing_the_Apps%2Fupgrade_and_customizations.html%23wwID0EELZO

for details.

 

Thanks,

Himanshu

S
sonali11-VisitorAuthorAnswer
1-Visitor
April 21, 2021

Thanks Himanshu for the support.

The issue got resolved. It was happening due to deprecated services being used so by changing the points of the services its been fixed.

 

Thank You

Sonali Patro

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