Skip to main content
O
oaslan14-Alexandrite
14-Alexandrite
June 15, 2025
Solved

Error in Installing RTPPM 10.0 - Error Code: 25002

  • June 15, 2025
  • 1 reply
  • 1024 views

During Thingworx Applications 10.0 installation, in the "Install Applications" step, I get the error below:

"ERROR 2025-06-13 16:39:09.120 Install Applications - Error Code: 25002
CORE Unknown step: com.thingworx.dsl.exceptions.DSLRequestProcessingException: Invalid Reference to Object In Script"

 

I'm using MSSQL, I think I used the right collations. What could be the reason?

Best answer by oaslan

It seems we installed the wron MSSQL version, 2019. Problem is solved when we switched to 2022.

1 reply

M
mstarnaud16-Pearl
16-Pearl
June 16, 2025

Hi Oaslan

 

For installation problems, we really suggest using support tickets. This will help with attaching screenshots & logs (and not make your server's information visible to everyone) and also setup debugging meetings if we need to.

 

Yes the collation is correct, we can take it out of the suspect list.

 

For the error that you're having, it would be very helpful to have the installer screenshot and/or the logs (Applicationlog, Scriptlog, Databaselog, Errorlog). They will probably give us better information, or at least help us find at what step the error happens. I think the error you're getting is when a Javascript variable doesn't really exist, it could be for example that it tried to put a Thing in a variable but the Thing doesn't exist, and then try to call a service on that Thing. The logs would probably tell us more.

    O
    oaslan14-AlexandriteAuthor
    14-Alexandrite
    June 16, 2025

    Thank you for your suggestions. I'll open a ticket and share the results here. Have a nice day.

      T
      TonyZhang16-Pearl
      16-Pearl
      July 3, 2025

      Hi @oaslan,

       

      Has there been any update on this installation issue?

      Have you had a chance to raise a support ticket for this?

      Please let me know if you require any assistance raising a support case, I can open it on your behalf if needed.

       

      Best,

      Terms & ConditionsCookie settingsAccessibility statement