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emoreira14-Alexandrite
14-Alexandrite
March 9, 2018
Solved

Error installing Mfg Apps extension.

I am using TWX 8.1 and I tried to install the MFG Apps extension but I am having an issue. There's some null pointer exception:

 

error0.png

 

Here's what I see in the log.

error1.pngAny idea?

slangleyAnswer
Support
March 30, 2018

Hi @emoreira.

 

For the sake of others on the community, the resolution in this case was to create a new database instance.  After doing so, the Mfg apps extension imported successfully.

 

If you agree with this solution, please mark as Accepted Solution, for the benefit of others who may have the same question

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4 replies

mapathak5-Regular Member
5-Regular Member
March 9, 2018

Hello  emoreira, 

 

Would you please confirm if you Import the files contained in the ThingWorx Manufacturing Apps extension in the following order:

  1. ThingworxManufacturingApps-8.1.2-xx-extension-dependencies.zip
  2. ThingworxManufacturingApps-8.1.2-xx-extension.zip

Also What's the version of Apache Tomcat you are using ? Kindly make sure you have all software should be compatible with the minimum required version mentioned in the System requirement guide(Attached)

 for ThingWorx 8.1 (Mentioned in description)

 

It would be great if you can share the Application logs of the exact time frame. ?

 

Thanks &  Regards,

Manoj Pathak

 

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    emoreira14-AlexandriteAuthor
    14-Alexandrite
    March 9, 2018

    Tomcat is 8.5.23 and Java is 1.8.151. I installed the dependencies successfully and the extension ThingworxManufacturingApps-8.1.2-xx-extension.zip is failing.

    Everything else is OK

     

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    mapathak5-Regular Member
    5-Regular Member
    March 9, 2018

    Thanks for the update, 

     

    May i request you the share the Application logs of the exact time frame(Under Thingworx storage) along with your license_capability_response.bin and platform-setting.json file (under Thingworx platform)  ?

     

    Thanks & Regards, 

    Manoj Pathak

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