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ein231-Visitor
1-Visitor
Jul 4, 2019 12:35 PM UTC
Solved

Failure reading data from PLC

Hi all,

 

I am using a communication with a PLC (Rockwell) through from ThingWorx industrial Connectivity.

 

The communication is all right but the quality in the foundation is "unknown".

 

Follow image below:

 

TWIC.JPGHost.JPG

 

Can some help me with this?

RS_12048754Answer
5-Regular Member
Jul 10, 2019 9:40 PM UTC

Hi ein23,

 

Looking at the log screen shot it looks llike the server is connecting, and reconnecting to the device over and over. Is the device on a wired network?

 

Would you be able to reset the log, stop and start the ThingWorx industrial Connectivity. runtime service, reproduct the failure; save your ThingWorx industrial Connectivity. event log to text, and attach it here?

 

Rob

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2 replies

RS_120487545-Regular MemberAnswer
5-Regular Member
Jul 10, 2019 9:40 PM UTC

Hi ein23,

 

Looking at the log screen shot it looks llike the server is connecting, and reconnecting to the device over and over. Is the device on a wired network?

 

Would you be able to reset the log, stop and start the ThingWorx industrial Connectivity. runtime service, reproduct the failure; save your ThingWorx industrial Connectivity. event log to text, and attach it here?

 

Rob

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ein231-VisitorAuthor
1-Visitor
Jul 11, 2019 12:48 PM UTC

Hi @unknown 

 

The company that I work changed the firewall and it was blocking my communication from TW Industrial Connectivity.

 

Thank you for your answer.

 

Regards.

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