Solved
Update the mashup link/URL in the PTC.FactoryConsole.Datatable for your newly added custom tile.
Please go through the customization guide for the detailed steps.
https://www.ptc.com/support/-/media/A233EC7B3BC84D4A8437AE0B7C64DCB6.pdf?sc_lang=en
Thanks,
Himesh Rajpal

