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MC_109781676-Contributor
6-Contributor
September 30, 2025
Solved

How to get the version of the installed RTPPM

  • September 30, 2025
  • 2 replies
  • 434 views

How to get  the version of the installed RTPPM..? 

Best answer by mstarnaud

Hi MC

 

You need to go in Composer.

 

The first part you should check is the Help -> About button at the bottom left part of the screen. It should tell you the Thingworx version. Starting with 9, the RTPPM version and the Thingworx version should be the same number (if you have Thingworx 9.7.1, then RTPPM should be 9.7.1).

mstarnaud_0-1759328863516.png

The second part to check is the Manage -> Installed Extensions section : 

mstarnaud_1-1759328944766.png

It should give you a grid of all installed extensions. You should see MnfgCommon_Extension and MnfgCommonUI_Extension which are "Core" and "CoreUI" that RTPPM relies on and starting with #9 they should be the same number as RTPPM. And then RTPPM will be listed as RTKPI_Extension in the list. For RTPPM, you should also validate that KPIEngine_Extension is the same number.

mstarnaud_2-1759329147007.png

 

2 replies

M
mstarnaud16-PearlAnswer
16-Pearl
October 1, 2025

Hi MC

 

You need to go in Composer.

 

The first part you should check is the Help -> About button at the bottom left part of the screen. It should tell you the Thingworx version. Starting with 9, the RTPPM version and the Thingworx version should be the same number (if you have Thingworx 9.7.1, then RTPPM should be 9.7.1).

mstarnaud_0-1759328863516.png

The second part to check is the Manage -> Installed Extensions section : 

mstarnaud_1-1759328944766.png

It should give you a grid of all installed extensions. You should see MnfgCommon_Extension and MnfgCommonUI_Extension which are "Core" and "CoreUI" that RTPPM relies on and starting with #9 they should be the same number as RTPPM. And then RTPPM will be listed as RTKPI_Extension in the list. For RTPPM, you should also validate that KPIEngine_Extension is the same number.

mstarnaud_2-1759329147007.png

 

    C
    CharlesJi16-Pearl
    16-Pearl
    October 16, 2025

    Hi @MC_10978167 ,

    It appears that there is a reply that answers your question.  For the benefit of other Community Members who may have the same question, it would be great if you could designate it as the Accepted Solution.

    In the event that this response did not answer your question, please post your current status so that we can continue to support.

    Thanks for using the PTC Community!

    Regards,

    Charles

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