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MC_109781676-Contributor
6-Contributor
Sep 30, 2025 7:59 PM UTC
Solved

How to get the version of the installed RTPPM

How to get  the version of the installed RTPPM..? 

mstarnaud
mstarnaudAnswer
16-Pearl
Oct 1, 2025 2:35 PM UTC

Hi MC

 

You need to go in Composer.

 

The first part you should check is the Help -> About button at the bottom left part of the screen. It should tell you the Thingworx version. Starting with 9, the RTPPM version and the Thingworx version should be the same number (if you have Thingworx 9.7.1, then RTPPM should be 9.7.1).

mstarnaud_0-1759328863516.png

The second part to check is the Manage -> Installed Extensions section : 

mstarnaud_1-1759328944766.png

It should give you a grid of all installed extensions. You should see MnfgCommon_Extension and MnfgCommonUI_Extension which are "Core" and "CoreUI" that RTPPM relies on and starting with #9 they should be the same number as RTPPM. And then RTPPM will be listed as RTKPI_Extension in the list. For RTPPM, you should also validate that KPIEngine_Extension is the same number.

mstarnaud_2-1759329147007.png

 

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2 replies

mstarnaud
mstarnaud16-PearlAnswer
16-Pearl
Oct 1, 2025 2:35 PM UTC

Hi MC

 

You need to go in Composer.

 

The first part you should check is the Help -> About button at the bottom left part of the screen. It should tell you the Thingworx version. Starting with 9, the RTPPM version and the Thingworx version should be the same number (if you have Thingworx 9.7.1, then RTPPM should be 9.7.1).

mstarnaud_0-1759328863516.png

The second part to check is the Manage -> Installed Extensions section : 

mstarnaud_1-1759328944766.png

It should give you a grid of all installed extensions. You should see MnfgCommon_Extension and MnfgCommonUI_Extension which are "Core" and "CoreUI" that RTPPM relies on and starting with #9 they should be the same number as RTPPM. And then RTPPM will be listed as RTKPI_Extension in the list. For RTPPM, you should also validate that KPIEngine_Extension is the same number.

mstarnaud_2-1759329147007.png

 

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    CharlesJiCommunity Manager
    Support
    Oct 16, 2025 12:48 AM UTC

    Hi @MC_10978167 ,

    It appears that there is a reply that answers your question.  For the benefit of other Community Members who may have the same question, it would be great if you could designate it as the Accepted Solution.

    In the event that this response did not answer your question, please post your current status so that we can continue to support.

    Thanks for using the PTC Community!

    Regards,

    Charles

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