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laue1-Visitor
1-Visitor
Aug 20, 2019 7:58 AM UTC
Solved

Incorrect credentials

Hello,

I am using Thingworx 8.4 with Manufacturing Apps extension.

Unfortunatly, it is not possible to login (Adminstrator) to /Thingworx/FormLogin/Welcome or even /Thingworx/FormLogin. Instead I get the message: "Anmeldeinformationen stimmen nicht mit einer gültigen Benutzername-Passwort-Kombination für diese Organisation überein. Versuchen Sie es später noch einmal." (In English: Username and password for this Organisation do not match. Please, try again later.).

In the Security Log I get a Nullpointerexeption:

ApplicationContext.sessionDestroyed(HttpSessionEvent) failed. [ java.lang.NullPointerException: userName was null ][ userName was null ]

Eventhough the usernamefield is not empty.

What could be the Problem?

 

Thanks

Cedrik

 

laueAnswer
1-Visitor
Aug 22, 2019 12:19 PM UTC

Problem solved. It was an issue with the port forwarding

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3 replies

hchanana16-Pearl
16-Pearl
Aug 21, 2019 7:19 AM UTC

Hi @laue ,

 

Can you double check your Administrator password.

Also can check if you are able to login to ThingWorx Composer with Administrator user.

If yes, please share the complete application logs, error logs, script logs and security logs of the timestamp of error occurred while logging into manufacturing apps console.

 

Thanks,

Himanshu

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laue1-VisitorAuthor
1-Visitor
Aug 22, 2019 7:04 AM UTC

Hi Himanshu,

I double checked the password. In the security Log the error is only marked as warning. in all other logs nothing is listed with that timstamp. Furthermore, this Warning occured on two other machines.

As I said it is not only a problem with the FormLogin of Manufacturing Apps, but a problem with all FormLogins(even for Everyone).

Further info:

i have a postgres database installed

 

Thanks,

Laue

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laue1-VisitorAuthorAnswer
1-Visitor
Aug 22, 2019 12:19 PM UTC

Problem solved. It was an issue with the port forwarding

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