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pjahn16-Pearl
16-Pearl
March 27, 2020
Question

Installing the extension ThingWorx-Apps-8-5-2-extension-bundle on ThingWorx 8.5.4-b222 fails

The installation of the extensions fails with several error messages. ThingWorx is installed with MS SQL Server. Dependencies have been installed already. Also Asset Remoting has been installed before.

 

pjahn_0-1585295965238.png

 

It is not the extension import policy in platform_settings.json.

 

Does anyone have a hint?

Thank you.

 

5 replies

pjahn16-PearlAuthor
16-Pearl
March 27, 2020
Solved.
Double slashes written by the installer for the path to ThingWorx Storage in platform_settings.json are causing the problem. I am sure there will be a fix by PTC soon.
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slangleyCommunity Manager
Support
March 27, 2020

Hi @pjahn.

 

Please provide specifics on the change you made in platform-settings.json.  I would like to test this and create a case for engineering if one does not already exist.

 

Regards.

 

--Sharon

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pjahn16-PearlAuthor
16-Pearl
March 27, 2020

Sure.

Before (importing the extensions failed):

pjahn_0-1585312921211.png

Fixed (importing the extensions works):

pjahn_1-1585312962129.png

 

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