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olatz1-Visitor
1-Visitor
July 22, 2020
Solved

KPI Trends - Dygraph widget displaying unknowing

  • July 22, 2020
  • 2 replies
  • 1866 views

Hello,

 

We are using Manufacturing Apps 8.5.2. 

 

In our development environment dygraph in KPI Trends is working properly, but it doesn't in production environment. 

 

In production environment is drawing vertical lines at the same point where the kpi calculation is printed, see attached image. KPI calculation is 90,74% and it draws the value, but in the same timeline a vertical line that get over 140% is also drawn.

 

We have compared both configuration, development and production environment, and the configuration of the widget in the mashup is the same.

 

Thanks in advance for your help.

 

Regards,

 

Olatz

 

Best answer by olatz

Solved.

 

It was a mistake in production environment. Two different thingworx server were connected to the same database. After fixing the mistake, it works ok.

 

Regards,

 

olatz.

2 replies

O
olatz1-VisitorAuthorAnswer
1-Visitor
July 23, 2020

Solved.

 

It was a mistake in production environment. Two different thingworx server were connected to the same database. After fixing the mistake, it works ok.

 

Regards,

 

olatz.

S
slangleyCommunity Manager
Community Manager
July 24, 2020

Hi @olatz.

 

We're glad to hear your resolved your issue and thank you for sharing the solution with the community!

 

Regards.

 

--Sharon

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