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Bach1-Visitor
1-Visitor
March 2, 2018
Solved

Missing production advisor

Hi,

 

I am trying to install Thingworx Manufacturing App. The "Production advisor" is missing. Does anyone know how i can fix this?

 

bha1

 

TWx_Production_Advisor.pngmfg_app.pngLicense.png

slangleyAnswer
Support
March 2, 2018

Hi bh1.

 

This is usually the result of a licensing issue.

 

We would first need to validate your entitlements but I would need more information to do so.  If you can please update your profile with email address, company, etc., I will be able to determine if we would need a case for troubleshooting this issue.

 

Regards.

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7 replies

slangleyCommunity ManagerAnswer
Support
March 2, 2018

Hi bh1.

 

This is usually the result of a licensing issue.

 

We would first need to validate your entitlements but I would need more information to do so.  If you can please update your profile with email address, company, etc., I will be able to determine if we would need a case for troubleshooting this issue.

 

Regards.

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vranganathan12-Amethyst
12-Amethyst
March 8, 2018

It could also be the Access Control. The logged in user must be assigned to Production Manager role. Otherwise, you will not see Production Advisor Tile.

 

Thanks,

Varathan

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Bach1-VisitorAuthor
1-Visitor
March 9, 2018

Hi,

 

Thanks for the suggestion. I was logged in as Administrator. I also tried adding Admin to that role and it didn't work.

PTC checked my TWx license, and it was clear that this is a licensing problem.

 

Bach

 

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hrajpal5-Regular Member
5-Regular Member
March 5, 2018

Have you imported service apps extensions too ?

 

Thanks,

Himesh Rajpal

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Bach1-VisitorAuthor
1-Visitor
March 8, 2018

yes. It was a licensing problem. Everything is running fine now.

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mapathak5-Regular Member
5-Regular Member
March 8, 2018

Hello Bach, 

 

Thanks for letting us know. 

 

If our response has answered your question, please mark as Accepted Solution, for the benefit of others who may have the same question.

 

Regards, 

Manoj Pathak

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